Customer Responsibility for Returns

Unless an item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping. We do not charge hidden fees, restocking fees, or deductions from your refund.

How to Start a Return

To start a return, email us at support@amiralabel.com within 30 days of receiving your order. Include your order number and a brief explanation of your return request.

If your item is faulty, damaged, or incorrect, we will provide a prepaid return shipping label. For all other returns, we will provide clear instructions on how to return your order at your own expense.

Returns sent without contacting us first may not be accepted.

About Our Return Address

Amira Label works with an international fulfilment partner to process and ship orders. Approved returns are sent directly to our fulfilment centre. This does not affect your consumer rights or our 30-day return policy.

Return Address

Company: Yiwu Cujia Trade Co.

Address: Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province, China

Please contact us before sending your return. Returns sent without prior approval may not be accepted.

Condition of Returned Items

To qualify for a refund:

• Items must be unused, unworn, unwashed, and in their original condition.

• Original packaging should be included whenever possible.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged or faulty, or you receive the wrong item, please contact us immediately.

You are entitled to a full refund or replacement, including any applicable shipping costs.

Non-Returnable Items

None. All items are eligible for return and refund, provided they meet the return conditions outlined above.

Your Legal Rights

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws, including the Australian Consumer Law where applicable.

In addition, Amira Label voluntarily offers a 30-day return policy. Your statutory rights remain unaffected by this policy.

Refund Timeline

• Your return will be inspected upon arrival.

• Approved refunds are processed within 3 to 5 business days.

• Refunds are issued to your original payment method.

• Your bank or payment provider may require additional time before the refund appears in your account.

Need Help?

Questions? We're here to help.

Email: support@amiralabel.com
Telephone: +61 2 8355 5873

Contact Information

Store name: Amira Label

Company name: Email Solutions

Warehouse Address: 93A High St, Wauchope NSW 2446, Australia

Email: support@amiralabel.com

Telephone: +61 2 8355 5873

Please note that our warehouse address is not our return address. Approved returns must be sent to the fulfilment centre listed in the Return Address section above.

Customer Service Hours

Monday to Friday: 9:00 a.m. to 5:00 p.m. (GMT+11)

Saturday: 12:00 p.m. to 5:00 p.m. (GMT+11)

Sunday and public holidays: Closed

We aim to respond to all inquiries within 24 hours.